Comment on Half of companies planning to replace customer service with AI are reversing course
Trollception@lemmy.world 18 hours agoI’ve never used Twitter and do not plan to. That doesn’t mean that everyone else has to stop using it because I don’t approve of it.
explodicle@sh.itjust.works 18 hours ago
Well yeah, the reason you don’t approve of it matters. If you never approved of it because you never liked the UX, then that’s not a good reason for everyone to stop using it.
When we minimize other reasons to “words you don’t like”, we imply an unimportant personal preference, and not a social choice with consequences for others.
Trollception@lemmy.world 13 hours ago
You don’t have to use the platform.
PumpkinSkink@lemmy.world 13 hours ago
Unless I want to access customer service…
Trollception@lemmy.world 12 hours ago
What? This isn’t the only way to reach support, it’s just one of many options for these companies.