Whenever I call in to a service because it’s not working, when I get stuck talking to a computer, I’m fucking furious. Every single AI implementation I’ve worked with has been absolute trash. I spam click zero and yell “operator” when it says it didn’t hear me or asks for my problem, and I’ve 100% of the time made it through to a person. People also suck, but they at least understand what I’m saying and aren’t as patronizing.
Comment on Half of companies planning to replace customer service with AI are reversing course
DireTech@sh.itjust.works 1 day agoNah, AI chatbots are at least useful for the basic repetitive things. Your modem isn’t online, is it plugged in? Want me to refresh it in the system? Comcast adding that saved me half an hour a month on the phone.
I fully believe they’re at least as good as level 1 support because those guys are checking to see if you’re the type to sniff stickers on the bottom of the pool.
BassTurd@lemmy.world 1 day ago
Kaboom@reddthat.com 1 day ago
That can be accomplished with basic if-else decision tree. You don’t need the massive resource sink that is AI
pinball_wizard@lemmy.zip 1 day ago
Plus the halucination risk.