I can definitely see the fear of letting ai do something like that. Someone will always try to trick it. That’s why we can’t have good things.
However, like you said, they didn’t think to make that an option in the voice menu. If it were an AI, you could drop the process into the knowledge base and have it available much more easily than reprogramming the voice menu
MirthfulAlembic@lemmy.world 1 week ago
Part of the issue will be convincing the decision makers. They may not want to document a process for deviation x because it’s easier to pretend it doesn’t occur, and you don’t need to record specific metrics if it’s a generic “manual fix by CS” issue. It’s easier for them to give a support team employee (or manager) override on everything just in case.
To your point, in theory it should be much easier to dump that ad-hoc solution into an AI knowledge base than draw up requirements and budget to fix the application. Maybe the real thing I should be concerned with is suits using that as a solution rather than ever fixing their broken products.