There was a lot of talk about that when the call centers were sprouting up: generally poor jobs, minimum wage, and liable to be outsourced or ai’d. They were generally put places where there were no real options so those towns are going to suffer when it all goes away
Having worked in a call center (doing survey research) during college, there are a lot of people employed by such places who really wouldn’t have many employment options anywhere else.
I remember saying, while there, that the entire industry would be replaced by AI in 10-15 years. They all scoffed, saying they had ways to get people to answer surveys that an AI wouldn’t be able to do. I told them they were being naive.
Here we are.
That said, I do worry about some of those people. Just because they were borderline unemployable doesn’t mean they were worthless.
AA5B@lemmy.world 3 days ago
Bloomcole@lemmy.world 3 days ago
Not what I said, on the contrary.
It’s a horrible mindnumbing job and anyone deserves better.
TheRealKuni@lemmy.world 3 days ago
Oh don’t worry, I wasn’t accusing you of saying they were worthless. I was just voicing my own concern for some of my former coworkers.
Bloomcole@lemmy.world 3 days ago
OK