Comment on Airbnb Begins Testing A New AI-Powered Customer Service Bot In The U.S.

blarghly@lemmy.world ⁨4⁩ ⁨days⁩ ago

• ReallyActuallyFrankenstein@lemmynsfw.com ⁨4⁩ ⁨days⁩ ago

  I’m sure you are not one of the problem hosts, but his will harm the renters more because they’re the ones already subject to the bigger power imbalance - by definition not near their home and relying on Airbnb to ensure a safe place to stay - and Airbnb is reputed to be pro-host against renters.

  For example, there was a trip to Europe where a host physically threatened us in writing, Airbnb kept transferring us around rather than offer any solutions, we left for our safety, the host claimed we didn’t cancel and owed the full stay, Airbnb took the host’s side without evidence despite our evidence of their threat in writing, we did a chargeback, and Airbnb disputed it for 4 months in apparent bad faith.

  Anecdotal, but a case study why black-holing renters’ contacts seems more damaging.

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