Comment on EU fines Apple $568m for deterring third-party payment methods on App Store
CommanderCloon@lemmy.ml 4 days agoWhen you ask for a refund under Steam’s 2h/14d policy, it’s Steam offering the refund. Past that, the request is passed on the developer
At least that’s how I’ve heard it described, idk for sure
Eggyhead@lemmings.world 4 days ago
Yeah I wasn’t entirely familiar and it’s not anything I got upset over (again, my fault). It’s just weird because they know I never installed or played it until I asked for the refund. The game was the Grandia HD Remasters. It didn’t even occur to me to scrutinize compatibility on Deck when I bought it because it’s just a 2D JRPG from the PS1 era that supposed had been modernized.
barsoap@lemm.ee 4 days ago
14 days, to the developer, means that you now know that you actually have the money and can plan with it. Months later, the money has either been spent, or earmarked for something in particular.
Your best hope at that point is that the developer has allocated some money for people like you but otherwise, nope. Accounting would break down your door if you granted the refund.
mrvictory1@lemmy.world 4 days ago
It is actually Valve allowing or denying refunds, not the developer. When GTAV Online stopped working on Deck, some people with hundreds of playtime successfully refunded the game, iirc someone even refunded their Deck.
barsoap@lemm.ee 4 days ago
They absolutely can do such things but then the money comes out of their pockets, possibly with the option to sue Rockstar for breach of contract and money back. I wouldn’t even be surprised if Rockstar contacted Valve and said “don’t worry we’ll take the hit”, having calculated what it costs to continue supporting the deck vs. taking that hit. Certainly not a company which has to worry about cashflow a lot.
Sony also refunded CP77, IIRC without getting CDPR involved, and Sony generally has a shoddy return policy. At that point, to the store, customer goodwill is more important and they’ll figure out things on the backend.
OP didn’t describe that kind of case, though, but “I bought a game without checking whether it’s compatible with my hardware and didn’t bother to launch it for six months”.