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Eggyhead@lemmings.world 19 hours agoI was denied a refund for a broken game on Steam Deck just last winter. I had never played or even installed it, but I had purchased it and let it sit in my backlog too long before trying.
By comparison, I can’t recall a single time I’ve been denied a refund request from the iPhone App Store. They’ve also never sold me software that couldn’t run on the hardware they also sold me.
I understand how it’s my fault according to steam’s ToS, but it still doesn’t seem right to me.
CommanderCloon@lemmy.ml 15 hours ago
When you ask for a refund under Steam’s 2h/14d policy, it’s Steam offering the refund. Past that, the request is passed on the developer
At least that’s how I’ve heard it described, idk for sure
Eggyhead@lemmings.world 13 hours ago
Yeah I wasn’t entirely familiar and it’s not anything I got upset over (again, my fault). It’s just weird because they know I never installed or played it until I asked for the refund. The game was the Grandia HD Remasters. It didn’t even occur to me to scrutinize compatibility on Deck when I bought it because it’s just a 2D JRPG from the PS1 era that supposed had been modernized.
barsoap@lemm.ee 11 hours ago
14 days, to the developer, means that you now know that you actually have the money and can plan with it. Months later, the money has either been spent, or earmarked for something in particular.
Your best hope at that point is that the developer has allocated some money for people like you but otherwise, nope. Accounting would break down your door if you granted the refund.
mrvictory1@lemmy.world 8 hours ago
It is actually Valve allowing or denying refunds, not the developer. When GTAV Online stopped working on Deck, some people with hundreds of playtime successfully refunded the game, iirc someone even refunded their Deck.