GOG is good but just doesn’t market itself well
GOG’s biggest problem is also their greatest asset: no DRM.
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oxysis@lemmy.blahaj.zone 11 months agoSteam gets a pass because they actually offer buyer protection, refunds if it doesn’t work, refunds under certain requirements which can be waved under certain circumstances, removal of day one season passes, refunds for dlc that gets delayed too long for example.
If an actual competitor gave a shit about things that matter to actual players than they have a shot. Epic Game Store is a joke because no one wants a store that only focuses on what corporations want. GOG is good but just doesn’t market itself well, seriously outside of launching CDPR games I don’t see it at all.
Getting companies to offer their games on platforms that offer a higher margin is easy. Getting players over to a platform that offers less protections and features is not going to happen.
Ulrich@feddit.org 11 months ago
Eggyhead@lemmings.world 11 months ago
I was denied a refund for a broken game on Steam Deck just last winter. I had never played or even installed it, but I had purchased it and let it sit in my backlog too long before trying.
By comparison, I can’t recall a single time I’ve been denied a refund request from the iPhone App Store. They’ve also never sold me software that couldn’t run on the hardware they also sold me.
I understand how it’s my fault according to steam’s ToS, but it still doesn’t seem right to me.
CommanderCloon@lemmy.ml 11 months ago
When you ask for a refund under Steam’s 2h/14d policy, it’s Steam offering the refund. Past that, the request is passed on the developer
At least that’s how I’ve heard it described, idk for sure
Eggyhead@lemmings.world 11 months ago
Yeah I wasn’t entirely familiar and it’s not anything I got upset over (again, my fault). It’s just weird because they know I never installed or played it until I asked for the refund. The game was the Grandia HD Remasters. It didn’t even occur to me to scrutinize compatibility on Deck when I bought it because it’s just a 2D JRPG from the PS1 era that supposed had been modernized.
barsoap@lemm.ee 11 months ago
14 days, to the developer, means that you now know that you actually have the money and can plan with it. Months later, the money has either been spent, or earmarked for something in particular.
Your best hope at that point is that the developer has allocated some money for people like you but otherwise, nope. Accounting would break down your door if you granted the refund.