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Comment on Why do people insist on not answering ALL the questions in an email or text message?

Xanza@lemm.ee ⁨11⁩ ⁨months⁩ ago

Why are you sending an email with multiple questions? If you have more than one question, it merits a phone call. Nobody has the time to answer all of your questions via email all day every day.

I personally receive over 200 business emails a day. Can you imagine what it would be like to answer multiple questions from each one?

If you have more than 1 question, call. Don’t wanna call? Then it’s not that important.

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twice_hatch@midwest.social ⁨11⁩ ⁨months⁩ ago
You answer multiple questions from 200 phone calls every day?

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- Xanza@lemm.ee ⁨11⁩ ⁨months⁩ ago
  Why would you even waste your time to reply if you’re not going to read what you’re replying to?
  
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andrewta@lemmy.world ⁨11⁩ ⁨months⁩ ago
So when I’m writing to tech support (and they DO NOT offer phone support) exactly how do you suggest i call them?

I put in the two or three questions to save time. They can learn to read or get out of the business. There is a reason I put the questions in one email so they can read all three and get the answers back to each of the questions. If the three questions are related to each other show me the problem. This is especially important if the three questions are either related to each other, or contingent on each other.

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mj_marathon@programming.dev ⁨11⁩ ⁨months⁩ ago
This is an absolutely insane take. The documentation that emails provide cover everyone’s ass.

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jagged_circle@feddit.nl ⁨11⁩ ⁨months⁩ ago
Some people dont use phones for security reasons, and its also good to have things in writing.

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Mesophar@pawb.social ⁨11⁩ ⁨months⁩ ago
Maybe that works for internal and business communications, but if it is communication externally with clients there are a lot of people that just don’t answer their phone. Sometimes it is important stuff, and sometimes there are followup questions.

“XYZ is no longer available. Would you like ABC instead?
How many of ABC would you like?”

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