chat is important for real-time messages (like talking to each other irl), but there should be a wiki/faq that answers frequent questions IMO.
Comment on Internet forums are disappearing because now everything is Reddit and Discord. And that's worrying.
Pyr_Pressure@lemmy.ca 2 weeks ago
I hate Reddit, and I hate discord.
I am using discord for a discussion thread of one thing which follows a serial webnovel and it’s infuriating because when something new happens there’s always a constant influx of people asking the same questions because there is no way to pin or highlight pertinent information and no one is going to go scrolling through a million messages searching for the first time the question was asked and answered.
Discussion threads! Not chat messages!
gandalf_der_12te@discuss.tchncs.de 2 weeks ago
Spaniard@lemmy.world 2 weeks ago
I don’t only hate discord I don’t understand it. I don’t get why a chat server needs threads and most of the functions are useless in general.
heck even in the few servers I am, most of the channels I have them silenced.
Spaniard@lemmy.world 2 weeks ago
I don’t only hate discord I don’t understand it. I don’t get why a chat server needs threads and most of the functions are useless in general.
heck even in the few servers I am, most of the channels I have them silenced.
Fribbtastic@lemmy.world 2 weeks ago
Some other perspective here…
I think that this information would be possible to highlight, you could, for example, have an announcement channel that is read only for the regular users.
However, that doesn’t mean that this will reduce the number of questions though.
Even discord has a search function, granted it is not great but still, if you are willing to search for something you would be able to find it.
But this is the problem. For your regular users, it is much easier to simply ask that redundant question again and again instead of doing the least amount of searching yourself.
Heck, I had questions in some communities in which I copied the question in the title and searched on Google for it and got an answer in the first result.
What I want to say with this is that those redundant questions will be asked regardless of the platform.
What I think is worse about discord, especially as a help or support platform, is that it is a walled garden. All the knowledge accumulated there is locked away and cannot be found unless you are on discord and search for it. At least on reddit or Lemmy, you can still find the answer for something if you are looking for it.
I think that discord can work as a platform but only to a number of users. I have such a thing for a plugin that I am maintaining but there are not even 30 people on there. But I also give direct support and figure out issues that are either because the user did something wrong or it is an issue with the plugin. If it is a reaccuring problem I put that in the wiki or the FAQ otherwise, it is a bug report as a new issue so that the information are something you could find.
vithigar@lemmy.ca 2 weeks ago
I don’t really like Discord, but it has both message pinning, threaded conversation, as well as a full blown discussion forum option for community channels. Your complaints seem to be more about the moderation of that specific community than Discord itself.