HP listens to their support staff?
Comment on HP ditches 15-minute wait time policy due to 'feedback'
Golfnbrew@lemmy.world 1 week ago
Upset employees who have to pickup the call after customer waits 15 minutes.
villainy@lemmy.world 1 week ago
GreatBlueHeron@lemmy.ca 1 week ago
Yep, it’s just evil to their own staff. It seems every time I have to call some call centre these days, when I finally get to a human the conversation starts something like “I’ve just spent 40 fucking minutes trying to get to talk to a person and I’m really pissed off. I know that’s not your fault and I apologise in advance if I struggle to contain my frustrations while we talk. Now…”