Comment on PSN Is Still Down After 14 Hours And No One Knows Why
Kite@sh.itjust.works 3 weeks ago
I’ve never thought about it before, but I wonder if the companies with games containing microtransactions can ask PSN for compensation for lost income due to long outages.
benignintervention@lemmy.world 3 weeks ago
I knew a guy who did this with Comcast for every minute his Internet was out. He’d call them every day for weeks until they cut him an account credit
nickwitha_k@lemmy.sdf.org 3 weeks ago
When I worked at a web host, we had people like that. Being support sucked. Like, yes, it sucks that your e-commerce site that uses horrifically outdated software is offline but, we don’t offer quad nines, especially not on a $35/year shared hosting plan. And, honestly Drew, your site gets single-digit visits per month and sells erotica based upon the premise of Edgar Allen Poe being transported to 1990s Brooklyn and working as an apartment building super. At best, you’re breaking even on that hosting bill.
Korhaka@sopuli.xyz 3 weeks ago
As bad as the customers I deal with are I am so glad we only work with real companies. The smallest are a few hundred staff. At least 99% of the time they can be professional. The exception so far have been pretty funny though, shame I don’t go on calls with them anymore tbh.
NuXCOM_90Percent@lemmy.zip 3 weeks ago
It is basically just a web form these days (just google “xfinity outage” or whatever).
They cut you off after a certain number of outages per quarter. And they decide how much money you get per outage. So if your next door neighbor has never reported an outage and you report every single one, they’ll get more for that one report.
toynbee@lemmy.world 3 weeks ago
I tried this in the first place I lived at where I paid for my own internet, which was Comcast at the time.
They said (paraphrasing because it was a long time ago) their contract specified they were not responsible for any outages, nor any income lost due to same. I don’t know if that’s true, but I was young and naive and accepted it at face value.
Korhaka@sopuli.xyz 3 weeks ago
Outages are a thing of the past since I switched to 4G. If you asked me in 2010 if 4G of all things would be better than a wired connection I would never have believed it.
It’s fast enough and never had an outage. Once in the past year I rotated the antenna to point at a different mast because it was being a little slow. I assume cell towers are a higher priority of infrastructure as they serve more people, and as there are multiple I can connect to there is also redundancy.
toynbee@lemmy.world 3 weeks ago
This was back in 2006 or so. I don’t recall if 4G was around then, but I’m pretty sure it wasn’t available as an internet provider. If it was, I wasn’t aware.
I’m pretty happy with my current internet solution, but I’ll keep your suggestion in mind. Thank you!