This is the same for virtually everything. I see it all the time in the App Store where everyone complains about some problem with the company (or developer) rather than the actual app and it’s infuriating.
Comment on Reason for Walmart online product reviews frequently being service related?
actionjbone@sh.itjust.works 1 year ago
It’s kind of both things. Sites like Walmart encourage users to leave reviews, but that leaves the door open for unhappy customers to complain.
Same thing is rampant on Amazon.
I always wonder whether the people bother to actually contact the companies to try to get things fixed, or if they just post out of anger and expect someone to respond to them.
undefined@lemmy.hogru.ch 1 year ago
DABDA@lemm.ee 1 year ago
The Amazon situation was the first I’d heard about this problem so I assumed it was the same reason it happens on WM (and elsewhere). And while I certainly don’t expect Walmart to actually read reviews, I would think they would be concerned about potentially losing sales due to projecting a bad image and try to at least (poorly/cheaply) implement a system to address it.
Assuming it’s not like an email based feedback system but something with an asynchronous connection, it can’t be too hard to look for a handful of keywords (dent, missing, broken, spilled, delivery …) then throw up a Clippy-style message - “It looks like you’re talking about a problem with your order, would you like customer service to assist?” and then route the message/user in that direction.
I know I’m expecting a lot from our primitive technology in 2025 but I refuse to stop dreaming, dammit!