Maybe if their retention rate drops they’ll just lower their costs to those rates, or better their services.
But usually the retention departments have the most leeway to give you discounts 😀
Just call and threaten to cancel and suddenly you get 50% off for 6 months or something.
(Works very well with Audible, the further you go in the cancel flow on the website, the bigger discounts you get - you can repeat the “I quit” threat about once a year.)
LifeInMultipleChoice@lemmy.world 2 weeks ago
Sam_Bass@lemmy.world 2 weeks ago
doesmt matter. shoddy service isnt worth sny kind of discount.
Dozzi92@lemmy.world 2 weeks ago
I have great service. I just hate that I have to play the game of “pretending to cancel”.
Sam_Bass@lemmy.world 2 weeks ago
my current service is also pretty good. the one i got when i moved here 4 years ago was trash though. not for anything they did other than advertise availability here which was sketchy about a week after i signed up. held on for a year hoping it would improve since the area was seeing more people locating in the area but nope. same crappy service. so cancelled and went back to a previous vendor as they had been making acquisitions nearby.
Dozzi92@lemmy.world 2 weeks ago
I have been very fortunate to have good service for essentially the entirety of my life of broadband. Only going back to when optimum first showed up, they were the only game in town, and it would have issues during times of day when there was too much traffic at the node. Since FiOS showed up (not to shill), it’s honestly been phenomenal, when you put aside the typical bullshit the providers pull. The actual service of packets in packets out, or whatever the Internet is, has been great.