Comment on Cable companies ask 5th Circuit to block FTC’s click-to-cancel rule | Cable companies worry rule will make it hard to talk customers out of canceling

Sam_Bass@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

• lepinkainen@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

  But usually the retention departments have the most leeway to give you discounts 😀

  Just call and threaten to cancel and suddenly you get 50% off for 6 months or something.

  (Works very well with Audible, the further you go in the cancel flow on the website, the bigger discounts you get - you can repeat the “I quit” threat about once a year.)

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  • Sam_Bass@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

    doesmt matter. shoddy service isnt worth sny kind of discount.

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    • Dozzi92@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

      I have great service. I just hate that I have to play the game of “pretending to cancel”.

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      • Sam_Bass@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

        my current service is also pretty good. the one i got when i moved here 4 years ago was trash though. not for anything they did other than advertise availability here which was sketchy about a week after i signed up. held on for a year hoping it would improve since the area was seeing more people locating in the area but nope. same crappy service. so cancelled and went back to a previous vendor as they had been making acquisitions nearby.

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  • LifeInMultipleChoice@lemmy.world ⁨4⁩ ⁨weeks⁩ ago

    Maybe if their retention rate drops they’ll just lower their costs to those rates, or better their services.

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