"Trust and Safety" departments exist to protect the company, not users.

Comments

• alphacyberranger@lemmy.world ⁨10⁩ ⁨months⁩ ago

  This is the same as “HR cares about the company, not the employees”

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  • JustinHanagan@kbin.social ⁨10⁩ ⁨months⁩ ago

    Exactly. FTA:

    "Trust and safety” departments are kinda like “Human Resources” departments. They exist to help the company avoid expensive lawsuits and expensive PR blunders. These departments, I assume, are comprised of good-hearted people who care deeply about their work and the well being of others. But they are fighting a battle that the companies do not actually want to end.

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    • boatswain@infosec.pub ⁨10⁩ ⁨months⁩ ago

      FYI “comprised of” is not a thing; you mean “composed of”. The correct way to use “comprise,” if you’re interested, is like “the United States comprises fifty states”. Technically you should mention DC and the various US territories etc as well, since comprise should indicate all of the parts.

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• multicolorKnight@lemmy.world ⁨10⁩ ⁨months⁩ ago

  Everything in a corporation exists to benefit the corporation.

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• crystalmerchant@lemmy.world ⁨10⁩ ⁨months⁩ ago

  Trust and Safety? Is this the new buzzword for HW, a la People Empowerment?

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  • fubo@lemmy.world ⁨10⁩ ⁨months⁩ ago

    No, it’s more like “policy enforcement”.

    Ostensibly it means “if our policy forbids Nazis, then you can trust us that there won’t be Nazis engaging with your content on our site.”

    But really, the policy doesn’t forbid Nazis.

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    • JustinHanagan@kbin.social ⁨10⁩ ⁨months⁩ ago

      Exactly, well said.

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  • FaceDeer@kbin.social ⁨10⁩ ⁨months⁩ ago

    At my previous company the department went through various names over the years, ending up as "People Experience" when we parted ways.

    I think Trust and Safety would probably be for an analogous department focused on the users, not the employees.

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  • Munkisquisher@lemmy.nz ⁨10⁩ ⁨months⁩ ago

    I’ve seen them use Tallent and Culture unironically. Yes and also shorten it to T&C

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  • WheelcharArtist@lemmy.world ⁨10⁩ ⁨months⁩ ago

    That would be people & culture

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• ada@lemmy.blahaj.zone ⁨10⁩ ⁨months⁩ ago

  It’s hard to think the author’s concern is too genuine given that they’re publishing on Substack

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  • JustinHanagan@kbin.social ⁨10⁩ ⁨months⁩ ago

    I have many issues with Substack, but at least they're not disingenuous about what you may find there (if they even have a T&S dept!).

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    • ada@lemmy.blahaj.zone ⁨10⁩ ⁨months⁩ ago

      Sure, but that doesn’t let you off the hook for using them. You’re on a sight that empowers people who want people like me dead. It’s hard to think you’re too concerned about my rights as a worker, when you’re not terribly interesting in defending my human rights

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• b3an@lemmy.world ⁨10⁩ ⁨months⁩ ago

  Why users are always the ones screwed?

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  • fubo@lemmy.world ⁨10⁩ ⁨months⁩ ago

    A “user” is anyone who walks through the public park and picks up a gadget that someone else left there.

    They poke at it for a while, not knowing who built it or who dropped it in the park. It does some cool stuff.

    Sometimes they can wiggle it and it makes colors that their friends enjoy. Maybe someone built this thing just to be a fun toy to play with?

    They put it in their pants pocket and walk on.

    Once in a while, the thing they picked up in the park just spontaneously catches fire and burns their pants off, leaving them naked in the middle of the town square and really embarrassed.

    But usually, a “user” can mess around with technology crap and not get burned.

    Until, y’know, they do.

    And then it’s supposed to be their fault.

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    • Sorgan71@lemmy.world ⁨10⁩ ⁨months⁩ ago

      I think its morally acceptable to make products designed to hurt the user and other people.

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  • Uranium3006@kbin.social ⁨10⁩ ⁨months⁩ ago

    "Useds" is a more appropriate term

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