TikTok plans to lay off several hundred of their moderation team in the UK in favor of AI content moderation

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• acosmichippo@lemmy.world ⁨2⁩ ⁨days⁩ ago

  content moderation is one of the few places i think AI will actually be beneficial, because often times that is not a healthy job for people to do. obviously loss of jobs should be considered, but the fewer people we have to expose to toxic online content the better.

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  • aliser@lemmy.world ⁨2⁩ ⁨days⁩ ago

    often the problem with this is lack of an appeal feature with review done by a human. your post could get blocked, your account and there would be nothing you could do.

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    • frunch@lemmy.world ⁨2⁩ ⁨days⁩ ago

      Can’t you just call customer service and keep escalating it to the next department until it’s solved?

      /s

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• Lost_My_Mind@lemmy.world ⁨2⁩ ⁨days⁩ ago

  McDonalds in 2023 tried using AI in their drive thru. It lasted all of 3 weeks before McDonalds realized their business went down 70%. People were trying to order “BIG MAC” and the AI would add 33 apple pies.

  Then they would get frustrated, and drive off without paying or getting anything.

  I’ve seen other similar stories from other companies. Maybe not to the same degree. But the theme of the day is CEOs pay billions to integrate AI. Then find out that best case scenario is it works slightly worse than humans. Worst case is it crumbles their business. But at no point have I ever read a story where CEOs gain big advantages from investing in AI. But now they already paid the money, so dammit they’re going to use it!

  And thats where we are today. Join us 5 years from now when Verizon replaces their entire crew with AI, and becomes just a keyosk in the mall with a touch screen.

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  • MysteriousSophon21@lemmy.world ⁨1⁩ ⁨day⁩ ago

    Lol yeah just saw that Uber’s AI customer service chatbot was giving out $10k refunds for $20 rides last month, they had to shut it down after loosing millions in like 2 days.

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  • frunch@lemmy.world ⁨2⁩ ⁨days⁩ ago

    I feel like that’s where we’re headed at this point. Major corps have all the tech and all the money. At this point we are seeing every new iteration of consumer tech/electronics costing more, lasting less time, and offering no greater value than previous iterations while sometimes actually taking away features and functionality in the process. They know they are the only game in town now and they only have to offer what they feel is enough to placate their clientele–if they even choose to go that far. People grumble, then they pay.

    AI will replace people in many of these situations and it will suck and be less helpful and very problematic but that’s the best they’re going to offer. If anyone comes along trying to offer anything better they’ll be swiftly dealt with by defeating and/or buying them out. There will probably be like 5 corps that own everything one day (maybe that’s too many–3? 2 perhaps? I just can’t see it being 1 for some reason)

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    • felbane@lemmy.world ⁨2⁩ ⁨days⁩ ago

      Welcome to Costco, I love you.

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• Olap@lemmy.world ⁨2⁩ ⁨days⁩ ago

  How much will the fines cost vs paying these people I wonder? 200*25k is approximately £5m/annum. Come on £10m fine!

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