Tesla was so swamped with complaints about driving ranges that it created a secret team to cancel owners’ service appointments, source says::To suppress the volume of complaints the automaker created a secret “Diversion Team” in Las Vegas to cancel appointments, Reuters reported.
Tesla was so swamped with complaints about driving ranges that it created a secret team to cancel owners' service appointments, source says
Submitted 1 year ago by L4s@lemmy.world [bot] to technology@lemmy.world
fubo@lemmy.world 1 year ago
If you know the true answer, but you give your customer a false answer to make your product look better than it is, there’s a word for that. It’s “fraud”.
MowFord@lemmy.world 1 year ago
Counterpoint: Ive taken numerous road trips in both of our family’s Tesla (Tesli?) as well as a couple loaners, and the built in navigation is always spot on with the estimates. Like it’s eerie how it can predict within a percentage point on a 2 hour or more drive within the first 10 minutes of a trip.
Range anxiety really is only experienced by those that it doesn’t affect (i.e. potential buyers)
givesomefucks@lemmy.world 1 year ago
It sounds like your talking about you put an address in gps and it gives you an accurate number.
The article is talking about it’s version of a gas gauge, where it says X miles remaining, and that is what’s inflated.
Trying to lie on the gps would cause more complaints as people got stranded, the fraud was lying on the “gas gauge” where it would be hard for a customer to realize they had less juice than they were being told.
yiliu@informis.land 1 year ago
I concur, this is also my experience. The car GPS has never directed us to travel further than the charge allows–and it will include stops at superchargers on the way as necessary. It’s really not that big an issue.
But, the range that it presents you in the UI is not the actual range that you can travel. The fact that the car won’t plan out a route for a location 300 miles away when it claims you can travel 320, but will instead include a stop at a supercharger at around 200, kinda proves they know this.
I think the projected range is basically the platonic ideal if you were traveling in a perfectly flat landscape, with no wind, with an external temperature of 18.2°C, traveling at 37.25 miles per hour or whatever. Every deviation from that ideal will hurt your range. In my experience, I tend to get probably 250-ish miles on a 320 mile charge, depending on the time of year.
Gas vehicles tend, on the other hand, to undersell the range in my experience, and people are used to going further than the car says they can.
TDCN@feddit.dk 1 year ago
Counter counter point: if the Tesla is doing fraud with the range estimate there is no need to estimate anything that precisely. Just make the software show the same number as guessed when you arrive let’s say you end up with 86 km left as “estimated” at the end of the trip but in reality it’s more like 42 km and the Tesla just shows something else.
tony@lemmy.hoyle.me.uk 1 year ago
In Europe the manufacturers are legally bound to quote the WLTP range. Which is hopelessly inaccurate… But nowhere near as bad as the NEDC that preceded it. Of course people still come on forums wondering why they don’t get <50% more than actually possible> out of their car, and I don’t blame them… the law is an ass.
I thought EPA was somewhat closer to realism, from what I’ve seen.
Sivar@lemmy.world 1 year ago
Yes, if the projected range is more optimistic than reality, it’s always because I drive faster than 120-130 kph. Otherwise it’s absolutely spot on or even better than projected, for example if I drive 100-110 kph for a while.
aegis_sum@lemmy.world 1 year ago
I believe it would be Teslae.