That Dropped Call With Customer Service? It Was on Purpose.
Submitted 12 hours ago by misk@sopuli.xyz to technology@lemmy.zip
https://www.theatlantic.com/ideas/archive/2025/06/customer-service-sludge/683340/
Submitted 12 hours ago by misk@sopuli.xyz to technology@lemmy.zip
https://www.theatlantic.com/ideas/archive/2025/06/customer-service-sludge/683340/
ch00f@lemmy.world 10 hours ago
That’s me with United Healthcare. They charged me $80 for an annual checkup that was supposed to be free. Part of that checkup was a $14 cholesterol screening that was literally listed among the free things that came with my plan.
I contested it, they said that they reviewed my case and found nothing wrong. I escalated, which involved writing and physically mailing an appeal. They sent me the same response back that they reviewed the case and found nothing wrong.
So yes. “Fuck it” as the article says. $80 is not worth it.