Struggling to get the service manual for a Beko washing machine

Submitted ⁨⁨10⁩ ⁨hours⁩ ago⁩ by ⁨synesthesia@thebrainbin.org⁩ to ⁨fixing@slrpnk.net⁩

https://thebrainbin.org/m/fixing@slrpnk.net/t/400861

I cannot repair my washing machine without documentation. I have no idea how to use my multimeter to check the components. There are parts dealers for Beko in my area, but none of them have the service manual.

They say go to the website for the manual as a flippant off-the-cuff answer. There are no service manuals on the Beko website -- at least not for my model. The navigation of the Beko website does not even have a path to docs. And worse, my model is treated as non-existent by the website.

What would I do if I were a professional repair service? What is the official channel?

I am open to “piracy¹” but it would be a long shot to scour all the dark web for a manual for a specific washing machine. It’s not the type of content people have a strong interest in spreading/trading.

¹As RMS says, it’s not a just term for it but sharing is awkward too.

source

Comments

Sort:hotnew top

IggyTheSmidge@lemmy.blahaj.zone ⁨1⁩ ⁨hour⁩ ago
From what I understand, they don’t normally bother producing service manuals for individual models. It’s a case of ‘they all work on the same basic principals, so the repair person should be able to figure it out’.

My guess (based on my repair of a couple of aging treadmills that would suddenly jump to full speed!) is that there’s a sensor on the motor that’s malfunctioning and feeding the controller wrong (or no) information. It sounds like it sends power to the motor, doesn’t receive the expected speed info back, stops and tries again a couple of times, then gives up.

This thread may be related (in terms of general info): diynot.com/…/beko-washing-machine-motor-problem.6…

If it is the sensor, they seem to be pretty cheap (assuming compatibility), though I don’t know how easy it is to get the old one off and replace it:

www.bekospares.co.uk/…/product.pl?pid=1345582&pat…

source
Tippon@lemmy.dbzer0.com ⁨9⁩ ⁨hours⁩ ago
Most appliances just have the main parts available for replacement, rather than the individual components. You would just change the main board rather than replace a resistor, for example.

If you don’t know how to find the broken component on a board, that’s not something that the service manual would help you with either. There’s too much of a risk of someone hurting themselves for the washing machine companies to go to that level of detail.

At that point you would need to figure out which part is broken and either replace the whole thing, or take it to a repair shop, but that would probably cost more than buying the whole part as a replacement.

source
donuts@lemmy.world ⁨10⁩ ⁨hours⁩ ago
What is the model?

source
ironhydroxide@sh.itjust.works ⁨8⁩ ⁨hours⁩ ago
After reading other comments it seems what you’re really needing is a diagnostic guide instead of a repair manual. There aren’t many things that have diagnostic guides, as those doing repairs are expected to know how to diagnose.

The simple breakdown of diagnosis is: what is it not doing that it should? How would that logically happen? Go to that point and test. For example, the drum never spins when it should. The drum is spun by a belt, is the belt broken? Fix it. Not broken belt? What moves the belt? A motor, test the motor. Is it getting power as it should? Yes, bad motor. No, what feeds the power to the motor… and on and on until you find the problem.

source