Comment on Do you prefer to buy games on Steam or GOG?
Don_alForno@feddit.org 3 weeks agoI can get faulty physical goods fixed/refunded by the store up to 2 years after purchase (EU). It’s the store’s problem to get a refund from the manufacturer. The same should be true in case of Valve and a publisher.
Nibodhika@lemmy.world 3 weeks ago
Agree, I’m just explaining the reasoning behind it, that’s part of the risks of running a store. That being said even here in the EU you can’t get a full refund months after the purchase for a working product, which is what we’re talking about here so your example is not oranges to oranges.
Aceticon@lemmy.world 3 weeks ago
In the EU you’re definitelly entitled to a full refund if a product does not work as advertised - in English the magic words are “not suitable for purposed” - and there are no time limits on that.
However there are carveouts in those regulations for “digital goods” in the EU thanks to lots of lobbying ($$$) by industries in Copyright-heavy areas. No idea if Valve or Steam were amongst the ones participating in that lobbying effort or not.
Don_alForno@feddit.org 3 weeks ago
There are differences of course. Still, Steam’s policy, which is often internationally praised as consumer friendly, is very restrictive from a European perspective.