Comment

Comment on Do you prefer to buy games on Steam or GOG?

I played all of 7 minutes, which was all took to go all the way to starting a game and the game getting stuck in some kind of freeze loop, and then doing it all over again twice to make sure.

People have lives and sometimes they buy games on impulse and only get around to have time for them later, and Steam does have a record of when players actually got around to download the game and even when and for how long they ran it, so the refund clock should start when people actually tried the game or at least when they downloaded it. That refunds rules don’t actually follow logic but instead something else, probably means that such refunds don’t actually exist driven by genuine will for good customer experience but, more likely, because in some countries there is legislation for online purchases that forces refund windows linked to purchasing time.

I had gotten that game very cheaply and only asked for the refund as a matter of principle, and following this I totally stopped buying games from Steam, so funnily enough even with me favoring GoG over Steam for games available in both, at their 30% revenue cut from sales Steam quickly lost in sales many times that refund amount.

source

Sort:hotnew top

Nibodhika@lemmy.world ⁨2⁩ ⁨months⁩ ago

Steam does have a record of when players actually got around to download the game and even when and for how long they ran it, so the refund clock should start when people actually tried the game or at least when they downloaded it. That refunds rules don’t actually follow logic but instead something else, probably means that such refunds don’t actually exist driven by genuine will for good customer experience but, more likely, because in some countries there is legislation for online purchases that forces refund windows linked to purchasing time.

You need to consider that Steam needs to pay the publishers at some point, if they followed that rule that you suggested they would need to sometimes wait years to pay a publisher, which makes it bad for publishers. I believe that 14 days is way too short, and they could easily do 30 days, but at some point they need to send that money to the publisher and at that point refunds are dangerous things. For example, imagine they allowed this and one company released a game which was very cheap with lots of promises, so lots of people buy it, eventually they abandon development so lots of people refund it, and no new sales will come for it, so any refund is a loss for Valve. Also credit cards also have some similar rules and problems, what if the card you bought the game is no longer valid?. This is why Valve needs some rules on time limit to protect themselves from those situations.

All of that being said, the time should be longer, and if it’s an active game that will give them more sells in the future that they can take the money from they should (and usually do) allow refunds over that time limit. It’s strange that yours was denied, I’ve refunded games over a month after purchasing for similar reasons, they did let me know of the policy but proceeded with the refund regardless.

source
- Don_alForno@feddit.org ⁨2⁩ ⁨months⁩ ago
  I can get faulty physical goods fixed/refunded by the store up to 2 years after purchase (EU). It’s the store’s problem to get a refund from the manufacturer. The same should be true in case of Valve and a publisher.
  
  source
  - Nibodhika@lemmy.world ⁨2⁩ ⁨months⁩ ago
    Agree, I’m just explaining the reasoning behind it, that’s part of the risks of running a store. That being said even here in the EU you can’t get a full refund months after the purchase for a working product, which is what we’re talking about here so your example is not oranges to oranges.
    
    source
    Aceticon@lemmy.world ⁨2⁩ ⁨months⁩ ago
    In the EU you’re definitelly entitled to a full refund if a product does not work as advertised - in English the magic words are “not suitable for purposed” - and there are no time limits on that.
    
    However there are carveouts in those regulations for “digital goods” in the EU thanks to lots of lobbying ($$$) by industries in Copyright-heavy areas. No idea if Valve or Steam were amongst the ones participating in that lobbying effort or not.
    
    source
    Don_alForno@feddit.org ⁨2⁩ ⁨months⁩ ago
    There are differences of course. Still, Steam’s policy, which is often internationally praised as consumer friendly, is very restrictive from a European perspective.
    
    source