Comment on Microsoft’s controversial Windows Recall feature is coming back in October
ZeroHora@lemmy.ml 4 months agoBut at the same time is easier an answer more specific things than finding a answer in the windows forums, not only that is easier to search for “fedora 40” than “windows 10 update 22ThatBreaksMyFuckingSystem000”
a_wild_mimic_appears@lemmy.dbzer0.com 2 months ago
My personal experience has shown me that the average person calling a support hotline has just enough computer experience to move the mouse and type web addresses into the google search bar instead of the address bar of their browser. you definitely wont get a cohesive description of their issue out of them, and they wont be able to tell you what OS they are using. (i got answers like “Microsoft”, “HP” or “Internet Explorer” when asking)
There is no way in hell to guide them so you get specific error messages or fix the issue with them instructing them over the phone when their OS can look and feel a thousand ways and you can’t see their screen.
I personally don’t have an issue with researching why something doesn’t work, but i know about the importance of error messages and how they relate to the used software. But there is no way to guide someone like the described callers through that process when differentiating between the left and the right mouse button is already difficult.