Comment on 77% Of Employees Report AI Has Increased Workloads And Hampered Productivity, Study Finds

• FartsWithAnAccent@fedia.io ⁨1⁩ ⁨month⁩ ago

  Looking like they were doing something with AI, no joke.

  One example was "Freddy", an AI for a ticketing system called Freshdesk: It would try to suggest other tickets it thought were related or helpful but they were, not one fucking time, related or helpful.

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  • Hackworth@lemmy.world ⁨1⁩ ⁨month⁩ ago

    Ahh, those things - I’ve seen half a dozen platforms implement some version of that, and they’re always garbage. It’s such a weird choice, too, since we already have semi-useful recommendation systems that run on traditional algorithms.

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    • FartsWithAnAccent@fedia.io ⁨1⁩ ⁨month⁩ ago

      It's all about being able to say, "Look, we have AI!"

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  • MentallyExhausted@reddthat.com ⁨1⁩ ⁨month⁩ ago

    That’s pretty funny since manually searching some keywords can usually provide helpful data. Should be pretty straight-forward to automate even without LLM.

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    • FartsWithAnAccent@fedia.io ⁨1⁩ ⁨month⁩ ago

      Yep, we already wrote out all the documentation for everything too so it's doubly useless lol. It sucked at pulling relevant KB articles too even though there are fields for everything. A written script for it would have been trivial to make if they wanted to make something helpful, but they really just wanted to get on that AI hype train regardless of usefulness.

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    • Static_Rocket@lemmy.world ⁨1⁩ ⁨month⁩ ago

      TFIDF and some light rules should work well and be significantly faster.

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  • dgriffith@aussie.zone ⁨1⁩ ⁨month⁩ ago

    As an Australian I find the name Freddy quite apt then.

    There is an old saying in Aus that runs along the lines of, “even Blind Freddy could see that…”, indicating that the solution is so obvious that even a blind person could see it.

    Having your Freddy be Blind Freddy makes its useless answers completely expected.

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    • FartsWithAnAccent@fedia.io ⁨1⁩ ⁨month⁩ ago

      I actually ended up becoming blind to Freddy because of how profoundly useless it was: Permanently blocked the webpage elements that showed it from my browser lol.

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  • rottingleaf@lemmy.world ⁨1⁩ ⁨month⁩ ago

    It’s bloody amazing, here I am, having all my childhood read about 20/80, critical points, Guderian’s heavy points, Tao Te Ching, Sun Zu, all that stuff about key decisions made with human mind being of absolutely overriding importance over what tools can do.

    These morons are sticking “AI”'s exactly where a human mind is superior over anything else at any realistic scale and, of course, could have (were it applied instead of human butt) identified the task at hand which has nothing to do with what “AI”'s can do.

    I mean, half of humanity’s philosophy is about garbage thinking being of negative worth, and non-garbage thinking being precious. In any task. These people are desperately trying to produce garbage thinking with computers as if there weren’t enough of that already.

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