Comment on Most consumers hate the idea of AI-generated customer service
conciselyverbose@sh.itjust.works 5 months agoNo one is expecting ISPs to have the bandwidth to handle every network at once maxing out their bandwidth.
We’re expecting enough bandwidth to have enough overhead that they literally never once fail to meet peak demand. Because every single minute they fail to do so should be a mandatory felony count of fraud against every single member of the board.
michaelmrose@lemmy.world 5 months ago
A felony per minute is an insane standard. You already can get service with a SLA its much more expensive. Sevice with a felony per minute for meeting demand would be the same 1000 per month. Your ideas are so stupid they would end internet service in America.
conciselyverbose@sh.itjust.works 5 months ago
Anything short of providing what you’re advertising 100% of the time is fraud. It’s not even theoretically possible to sell more than you’re capable of providing while acting in good faith.
Every customer should be entitled to receive exactly what they’re advertised. Stop advertising shit you can’t offer.
michaelmrose@lemmy.world 5 months ago
Inexpensive internet plans are sold with speeds up to $SPEED. This isn’t fraud. More expensive plans are available which either provide $SPEED at all times and others which provide an objective target level of service. The fact that people universally prefer inexpensive up to $SPEED plans is not shocking either.
You cannot legally seize these companies and render them public utilities under current law.