I talk to about 10 customers each day for no more than 30 minutes and 99% of the time it’s to fix something they messed up on. 30% of those people are jerks.

Thankfully most of my job is NOT dealing with customers and I truly feel bad for people who have to deal with them in high volume each day.

If I call them, I can fix it immediately, if they call in, enjoy the robot. So don’t be mean and the call won’t be disconnected (which I have permission to do fortunately)