Comment on Most consumers hate the idea of AI-generated customer service

yamanii@lemmy.world ⁨4⁩ ⁨months⁩ ago

• cyberpunk007@lemmy.ca ⁨4⁩ ⁨months⁩ ago

  Ya this happens so much. So frustrating. On the voice ones I get so fed up I just keep saying “agent” until I’m finally redirected.

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• michaelmrose@lemmy.world ⁨4⁩ ⁨months⁩ ago

  I worked for an ISP. These problems are rarely ever ISP problems. It goes like this. ISP offers 50Mbps–1.2Gbps. If you are a cheap bastard and opt for the lowest tier plan you get a cheap hardware and if you don’t ask for an upgrade you’ll run that box until it doesn’t work. So you have people rocking hardware that was manufactured in 2009 and installed in 2014 wondering why their cheap ass WIFI4 box installed in their basement doesn’t work so well in half their house in 2024.

  What’s more they have a download speed that would have been good in 2009 only instead of 2 computers they now have 20 connected devices and stream in 4K.

  What’s worse is the rental on that shit WIFI4 box is about $20 a month or $2400 over 10 years so your paying for a BMW and getting a Pinto.

  Smart people buy their own access points preferably wifi 7. Get one per story of your house and connect them with a physical Ethernet cable. Arrange them so that they overlap but not that much so that you don’t have dead zones. If you work from home get a proper desk and run a physical Ethernet cable to your device. Also if you have devices that are literally 2.5 feet from each other and they support physical network cables just plug them in. Don’t be that guy spending an hour trying to figure out why his router and his printer/tv aren’t friends when they are almost touching each other.

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  • my_hat_stinks@programming.dev ⁨4⁩ ⁨months⁩ ago

    So the ISP isn’t to blame when the cheap ISP-provided hardware fails, and the solution isn’t for the ISP to replace insufficient ISP-owned hardware but for you to buy your own instead?

    The “wire everything” approach is a little excessive for most home networks too, outside of exceptional circumstances modern WiFi on modern hardware is more than enough for home users. It’s only worth the time and money to wire everything if you’ve identified specific issues with signal loss or noise, don’t just do it by default.

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    • michaelmrose@lemmy.world ⁨4⁩ ⁨months⁩ ago

      I don’t know why the ISP would initiate an upgrade you never asked for especially when they provide both faster speeds and better hardware as an up sell. If you want to live in 2009 it is indeed your problem. I made a fair bit of commission upgrading people to much much better hardware and speed for not much more money. Hi would you like your internet to be 20x faster and be able to use it upstairs for 15% more. Yes of course you do.

      You should wire

      • Your home office if you work from home.

      This is where your money comes from it should work as fast and as consistently as possible. Being 10% less reliable isn’t acceptable.

      • Things that are literally right next to one another.

      If your console, cable box, and TV are all on the same shelf as the modem/router why are they competing for bandwidth with your laptop?

      • The connection between routers/access points if your space warrants more than one.

      The speed the second or subsequent devices are able to provide to all of its clients put together is limited by the speed of its connection to the first device and if its too far for a 5Ghz connection this wont be that fast. EG your upstairs router might support in theory a 600Mbps connection but if its connection is 80Mbps and 4 devices are connected an individual client may get as little as 20Mbps even if its connection to the router/AP is 600Mbps

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      • my_hat_stinks@programming.dev ⁨4⁩ ⁨months⁩ ago

        I made a fair bit of commission upgrading people to much much better hardware and speed for not much more money.

        See that’s your entire problem right there, you’re in sales. Your incentive is to drain every penny you can out of customers through useless up-sells and selling hardware to get the service they’re already paying for.

        You literally just argued that if your 600mbps router only supplies an 80mbps connection then your 600mbps connection is 80mbps. And speed isn’t divided equally by the number of devices connected either, that’s just ridiculous. The impact of a connected but idle device is minimal. Also, why would you need 600mbps for only 4 devices? You could stream 4k video on all four devices 24/7 and you’re still not using even a quarter of that bandwidth; you’re looking at a recommendation of only 15mbps to 25mbps per user for a 4k-viable internet connection.

        Here’s a ping to my stock ISP-supplied router on another floor and three rooms away via wifi:

        --- 192.168.1.1 ping statistics ---
        611 packets transmitted, 611 received, 0% packet loss, time 623436ms
        rtt min/avg/max/mdev = 0.647/0.779/2.105/0.110 ms
        

        It’s obviously impossible to improve a 0% packet loss, switching to a wired connection would be a considerable cost for minimal benefit (though admittedly that ping is unusually good, I’d normally expect slightly over 1ms average). I’m also getting over my advertised speeds according to fast.com and speedtest.net despite being on wifi and running through Mullvad so I suppose the problem might just be that I’m not using whichever scummy ISP you work for.

        I have a home office and have work from home (or hybrid) for pretty much my entire career, even before WFH was normalised. I can assure you a wired connection is not a necessity to work from home.

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  • conciselyverbose@sh.itjust.works ⁨4⁩ ⁨months⁩ ago

    The hardware the ISP provides is always an ISP problem. Provide hardware that actually works.

    Also, unless you’re fiber, you don’t provide the bandwidth you actually sell people, which is also an ISP problem. Every single customer who can’t get their advertised speed at peak load should be a mandatory criminal case of fraud.

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    • michaelmrose@lemmy.world ⁨4⁩ ⁨months⁩ ago

      The majority of users can’t get anywhere near advertised speeds because the are using cheap devices to connect to their cheap wifi and WIFI in general isn’t expected to provide plan speeds in the first place. Also bandwidth is oversold. An ISP that serves 1,000,000 people with Gbps doesn’t actually have 1 Pbps bandwidth available to it. Most people should be able to get within 95% WHEN CONNECTED BY A WIRE TO MODEM most of the time and 90% of plan speed near all the time.

      Did you know your phone doesn’t work if too many people in the same area try to use them at once because they don’t actually have enough capacity to serve everyone at once?

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      • conciselyverbose@sh.itjust.works ⁨4⁩ ⁨months⁩ ago

        The hardware the company provides unconditionally needs to be able to handle the full advertised bandwidth.

        I know bandwidth is oversold. It’s overt fraud. “Up to” is horseshit. “Most of the time” is fraud. Excluding documented weather outages, any scenario where a user is not able to reach the speed listed on the ad (that’s not a limitation on the other side) for 5 minutes in a month should be fines so high that it will take years of that customer’s subscription to earn it back. It’s not possible to not be fraudulent.

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  • yamanii@lemmy.world ⁨4⁩ ⁨months⁩ ago

    That’s cool and all but it was a regional problem on their end, I learned after trying the whatsapp bot, which worked way better than the phone piece of shit.

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    • michaelmrose@lemmy.world ⁨4⁩ ⁨months⁩ ago

      You know you didn’t have to commit modemacide. You could have actually just asked for new hardware.

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      • yamanii@lemmy.world ⁨4⁩ ⁨months⁩ ago

        They refused, I did what I had to do :)

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