it can give you other options too.
I went through a phase of making the ai robot agree with me that it was the “email flange” that was causing my issue before transferring me to an operator.
Comment on Most consumers hate the idea of AI-generated customer service
Zier@fedia.io 4 months ago
AI can only give you the options it was programmed to give. A Human is able to actually think and find a solution or direct you to a solution.
Your options are less with AI for customer service.
AI works best for applications that it is tailored for. But expecting it to "think" like Humans do is so far off. AI is being fed so much biased information and that is not "thinking" or learning.
funkless_eck@sh.itjust.works 4 months ago
Alue42@fedia.io 4 months ago
Exactly! If I am calling customer support, it's because I have exhausted all other options of finding a solution to my issue, and I have a feeling I'm searching more extensively than the options that this AI is being fed. If I've reached the point of calling, I need someone that can think of a creative solution.
Zier@fedia.io 4 months ago
Exactly! And AI is just another automated machine. Google or DuckDuckGo can usually do better. AI wants us to put Glue in our pizza!
redditReallySucks@lemmy.dbzer0.com 4 months ago
To be honest ai could replace Microsoft support. Be it on chat or forums.
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