Comment on Broadcom throws VMware customers on perpetual licenses a lifeline

• catloaf@lemm.ee ⁨6⁩ ⁨months⁩ ago

  I don’t see how that would be a scam. They sold you a license, that gives you an entitlement to use the software, not the service for someone to help you use it, or future versions.

  source

  • thejml@lemm.ee ⁨6⁩ ⁨months⁩ ago

    Correct. Most corporate software I deal with separates the two. They may throw a free year in of premium support or something in on initial purchase, but making them separate allows them to offer varying levels for customers to choose from. I.e. no support, email only, 48hr SLA, 12hr SLA and 1hr SLA. As different tiers and prices on yearly contracts or even per instance in some cases.

    source