Right? This is the bare bones basic right here.
Comment on Cory Doctorow gets scammed
SkyNTP@lemmy.ml 3 months ago
Never, ever, ever, ever volunteer personal information on a call you did not initiate, with a number you haven’t verified from a trusted source, like a brick and mortar branch, or your online banking account.
systemglitch@lemmy.world 3 months ago
perviouslyiner@lemmy.world 3 months ago
He said someone in the bank’s supply chain was compromised, as they knew a lot of details that should have been known only to the bank. Also that the only information he gave away were the last digits of a card number.
Brokkr@lemmy.world 3 months ago
When a possible fraud department calls you, you shouldn’t need to verify any digits of the card. Answer only yes or no.
Call them back if you need to give additional information.
baronvonj@lemmy.world 3 months ago
I’ve never had a legitimate contact from a fraud department that wasn’t an automated message stating to call the number on the card. I’ve never had a human call me to initiate a live discussion.
brianorca@lemmy.world 3 months ago
My bank has called me a few times. Each time they ask about specific transactions, so it’s mostly yes/no answers. (Occasionally I’ve asked for additional clarifying info, but they never asked about card numbers or the like.) Usually it’s been abnormal transactions that i know about, but a few times it was a cloned card number being used elsewhere, (before chip became standard) and then I had the card shut down.
SeeJayEmm@lemmy.procrastinati.org 3 months ago
I have. More than once. I always hang up and call back anyway.
stealth_cookies@lemmy.ca 3 months ago
You say that, but I’ve had my credit card call me about a charge and the information they asked was too specific. I hung up and called the official number and they confirmed it was indeed true and didn’t understand why I thought the way they did it was a scam.
perviouslyiner@lemmy.world 3 months ago
It’s scary how oblivious banks can be, and I think Brokkr is either lucky or optimistic about their procedures - I have seen even large banks like HSBC make “facepalm” mistakes like you described, and it sounds like Cory’s bank might even have outsourced their call handling to someone very close to the fraudsters.
0x0@programming.dev 3 months ago
No, he gave away the last seven.