Comment on Elegoo Neptune 3 no longer turns on
papalonian@lemmy.world 6 months agoHey, in case you were curious, Elegoo emailed me back and diagnosed it as a motherboard failure. And since I’m a couple months out of warranty, they won’t send me a new part. 😔 I’m now debating if I want to pay for a new motherboard and wait a month to get it, or just save up some cash and buy a better printer a month from now.
FuglyDuck@lemmy.world 6 months ago
A few months out of warranty? That ain’t suspicious timing….
It sucks that you’re down for a month. But, you don’t necessarily need to get their board.
papalonian@lemmy.world 6 months ago
Yeah, I figured there are other places to get it, but when it comes to circuit boards and whatnot (especially ones from China) I’m always a little hesitant about getting off brand stuff. I figured I’d see what quote they hit me with and take it from there
FuglyDuck@lemmy.world 6 months ago
That’s nice of them. A little surprising though. I haven’t had any interaction with them, so, I would have assumed they were like creality- warranty repair being like pulling teeth.
papalonian@lemmy.world 6 months ago
I’ve seen mostly positive stories about their customer support online, mostly only complaining about response times. I was pretty surprised when they told me no initially. At least they decided to do right