I bet they make so much money too…
Comment on Air Canada must honor refund policy invented by airline's chatbot
Vanth@reddthat.com 8 months ago
Air Canada has some really dumb lawyers. They could have quietly paid the guy a couple hundred bucks and moved on. Now they’re all over the news, showing off how callous and idiotic they are.
redfox@infosec.pub 8 months ago
BearOfaTime@lemm.ee 8 months ago
Right?
And the customer service benefit they would’ve gotten from just eating a few hundred dollars.
But they were being extra greedy, and thinking they could establish precedent… Well they did, just not how they wanted.
520@kbin.social 8 months ago
Not only that, they set a precedent that will hugely discourage the use of LLM chatbots too. Great for us humans though