“Thank you for holding, sir. What may i do for you?”
"Actually, could you put me back on hold, that jazz station is lit "
Sterile_Technique@lemmy.world 11 months ago
“Hi thank you for holding, this is–”
“Please hold while your client becomes available. This service brought to you by Google No-U…”
Staticy jazz music
frunch@lemmy.world 11 months ago
deweydecibel@lemmy.world 11 months ago
Then they hang up.
I’ve worked in a call center before and these things are not new at all. They’ve been around for a while, and at least in the place that I worked at, if the caller does not respond within the first 30 seconds, you’re allowed to hang up on them and move on to the next person waiting in line.
modeler@lemmy.world 11 months ago
Which, will also hurt the call center manager, until they hire enough staff to answer the fucking phones in less than 30 minutes.