Comment on Air Canada must honor refund policy invented by airline’s chatbot

<- View Parent
_edge@discuss.tchncs.de ⁨8⁩ ⁨months⁩ ago

Bad news: this is already happening: Subcontractors and labor law (not a machine, but separate-legal-entity excuse), “computer error” for fuck-ups, resellers and franchise models (yes, our name is on it, but you did not buy from us, you bought from this entity who is a dude in China or a bot in india, but totally not us)

source
Sort:hotnewtop