Comment on Air Canada must honor refund policy invented by airline’s chatbot

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Ephera@lemmy.ml ⁨8⁩ ⁨months⁩ ago

I could see this simply resulting in every chatbot having a disclaimer that it might be spitting straight bullshit and you should not use it for legal advice.
At this point, I do consider this a positive outcome, too, because it’s not always made obvious whether you’re talking with something intelligent or just a text generator.

But yeah, I would still prefer, if companies simply had to have intelligent support. This race to the bottom isn’t helping humanity.

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