Comment on Air Canada must honor refund policy invented by airline’s chatbot
veeesix@lemmy.ca 4 months ago
According to Air Canada, Moffatt never should have trusted the chatbot and the airline should not be liable for the chatbot’s misleading information because Air Canada essentially argued that “the chatbot is a separate legal entity that is responsible for its own actions,” a court order said.
“Air Canada argues it cannot be held liable for information provided by one of its agents, servants, or representatives—including a chatbot,” Rivers wrote.
RegalPotoo@lemmy.world 4 months ago
The thing is, none of that is even slightly true; even if the chatbot were it’s own legal entity, it would still be an employee and air Canada are liable for bad advice given by their representatives
JohnEdwa@sopuli.xyz 4 months ago
And Air Canada is free to sue the legal entity chat bot for damages after firing them all they like, after paying the customer their refund.
Though they might find out that AI chatbots don’t have a lot of money, seeing as they aren’t actually employees and they don’t pay them anything.
RegalPotoo@lemmy.world 4 months ago
You’d be really hard pressed to make a case for civil liability against an employee, even in cases where they did not perform their duties in accordance with their training - unless they have actively broken the law, the most recourse you have is to fire them
veeesix@lemmy.ca 4 months ago
Totally agree. With that statement they’re treating both employees and bots like scapegoats.
Lemminary@lemmy.world 4 months ago
I wonder if advertising laws apply? With the whole “misleading their customers” being a thing.