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For the main project I’m a maintainer on we do have forums too but they’re pretty dead, we mostly just use Discord because that’s what everyone else seems to be using.

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technom@programming.dev ⁨10⁩ ⁨months⁩ ago
Discord is absolute trash if you’re a user searching for solutions. It simply doesn’t turn up in web searches. Why would you want your users to ask the same questions again and again?

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- ipkpjersi@lemmy.ml ⁨10⁩ ⁨months⁩ ago
  It just so happens to be where all our users end up anyway so for us it’s been okay for the most part. Having moderator commands for frequently asked questions, and automating frequently asked questions tends to help even more. Discord also seems to work well for projects far larger than ours, ones like RPCS3 etc.
  
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  - technom@programming.dev ⁨10⁩ ⁨months⁩ ago
    After reading the comments on several communities including Lemmy, reddit, YouTube and several others, I don’t get the feeling that FOSS users are as enthusiastic about discord as you portray. Has it ever occurred to you that perhaps it’s a restriction that you impose on your users?
    
    Besides, all the bells and whistles of Discord don’t solve the biggest gripe that I have with it - the searchability and discoverability of questions and answers. Despite the history recording in Discord, it acts essentially as an information black hole. People’s efforts in solving problems are just lost because they can’t be found again.
    
    And finally, there’s one thing that corporate social media has proven time and again. Eventually all of them pivot for some reason or another. Perhaps they want to monetize the platform on unacceptable terms (like reddit recently). That will happen to discord too some day. They are holding the community content hostage. Don’t make the mistake of thinking that they won’t ever try to make money off it, cutting the community from it.
    
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    ipkpjersi@lemmy.ml ⁨10⁩ ⁨months⁩ ago
    I mean, I don’t disagree with you, but our forums are dead. Our users do seem to like Discord, we also have a Matrix and IRC but those are dead too. Discord is where our users seem to flock to.
    
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    zarkanian@sh.itjust.works ⁨10⁩ ⁨months⁩ ago
    Why compare Discord to web forums when it’s more like IRC? What’s the searchability and discoverability of that?
    
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  - Telodzrum@lemmy.world ⁨10⁩ ⁨months⁩ ago
    
    It just so happens to be where all our users end up
    
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