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Comment on Shopify Employee Breaks NDA To Reveal Firm Quietly Replacing Laid Off Workers With AI

This is an excuse to lay off employees, no AI break through replaced good customer service this technology existed a long time ago that just put customers in an endless circle disguised as customer service, this is to reduce production cost and the bottom line. this ‘chatbot’/ai is an excuse to lower quality for a customer experience and lower production cost to increase/maintain profits while passing blame on the shitty ai/technology.

this is not advancement this is a regression

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avidamoeba@lemmy.ca ⁨1⁩ ⁨year⁩ ago
📣 union noises 🔈

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phx@lemmy.ca ⁨1⁩ ⁨year⁩ ago
I feel like an AI could easily replace some basic scripted jobs one Tier-1 helpdesk, but anything beyond that is diminishing returns

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- gobbling871@lemmy.world ⁨1⁩ ⁨year⁩ ago
  This sounds good just saying it but in practice it’s not possible for AI to fully replace these types of jobs.
  
  spoiler
  At least not yet.
  
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- stackcheese@lemmy.world ⁨1⁩ ⁨year⁩ ago
  basic scripted jobs can replace CEO too …
  
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  - phx@lemmy.ca ⁨1⁩ ⁨year⁩ ago
    No, a basic scripted jobs cannot replace HR. Maybe they can supplement some functions of management or HR type jobs.
    
    Tier-1 helpdesk though - for example for some ISP’s - literally work from a script. They have a fixed set of questions or workflows they can answer, and aren’t supposed to deviate from such.
    
    Think “Have you restarted your modem? What lights are showing? etc”
    
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    stackcheese@lemmy.world ⁨1⁩ ⁨year⁩ ago
    Hmm why cant HR be replaced?
    
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