Comment on AG Letitia James wins $740,000 settlement from online mental health provider Cerebral

• ChunkMcHorkle@lemmy.world ⁨8⁩ ⁨months⁩ ago

  If you work in mental health, then you know it’s exceptionally EASY to make a person in crisis even worse off than before they called you.

  I am glad that YOU care about your clients, but I have a very hard time imagining that they do: a for-profit that is running a monetary scam like this one doesn’t give two shits about the people that call, and probably doesn’t even have sufficient or even trained staff, because scammers only care about one thing, and it’s NOT your client.

  They weren’t just a subscription service, they were also manipulating reviews (using deceit to lure people in and then making it impossible to cancel their service). They were also trying to ensure that any time someone did manage to cancel, they got charged for another month by screwing with the billing cycles (“exploited delay in cancellation processing to issue additional charges”).

  Just what someone in crisis needs, right? Find a different hero to cheer, like the guy in the mirror who cares about his clients: these people ain’t it.

  TL;DR: Accept the possibility (and probability, IMO) that this closure may be saving lives by keeping people off the phone and out of subscription-model MH assistance with promises of help that are likely NOT forthcoming.

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  • Mojojojo1993@lemmy.world ⁨8⁩ ⁨months⁩ ago

    I wasn’t advocating for the service. I asked who this service put peoples lives at risk. I condone all that you mentioned. It’s obviously a terrible service. However if it kept people alive then the food outweighed the bad.

    These comments these people don’t understand mental health. Or maybe they do. Who’s to say. I contract for mental health charity. Do t even get minimum wage. We aren’t fully trained and have 1 phone line.

    Yet I’ve talked down dozens of people in crisis and one on a roof. Service doesn’t charge and it’s not this corporate bullshit.

    Fuck the CEO and the practice. However if it kept one person all be who otherwise would have died. ? In the any case. Fuck y’all.

    See you next year

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    • ChunkMcHorkle@lemmy.world ⁨8⁩ ⁨months⁩ ago

      I contract for mental health charity. Do t even get minimum wage. We aren’t fully trained and have 1 phone line.

      That is obscene; people in crisis deserve so much more. THANK YOU for doing what you do. I hope your goodness to others in need finds its way back to you, multiplied, and that your new year gives you all that you have hoped for it.

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      • Mojojojo1993@lemmy.world ⁨8⁩ ⁨months⁩ ago

        It’s a charity. Government don’t pay shit. They don’t care.

        I just keep people from killing themselves. Even then I don’t really do anything. It’s generally very easy because people inherently don’t want to die.

        They want the suffering to stop. If anything what we do is worse by keeping them alive we solve none of those problems.

        Also I don’t do much at all. Mostly it’s run by volunteers and I just deal with crisis calls and active suicides.

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