Comment on Research: The Growing Inequality of Who Gets to Work from Home
kaitco@lemmy.world 1 year agoContact centers are customer-“facing” despite not being physically present. Ask anyone who’s worked in a call center; it’s the same PTSD as those who’ve worked retail in a store.
Some contact centers have forced their staff back into the office post-Covid, but the contact center is an entry-level job and there aren’t a lot of reasons not to allow that job to remain remote.
elephantium@lemmy.world 1 year ago
My wife used to work in a call center for a major corporation (started in mid-late 2020). During recruiting, they claimed that WFH was a possibility within certain parameters.
… After she started, it turned out that the most important parameter was “based on seniority”. Between that and their low turnover rate among longer-term employees, I don’t think she ever would have been allowed WFH.
She’s a lot happier in a different job now.