Comment on What's up with Epic Games?
mateomaui@reddthat.com 10 months ago
Epic’s customer service sucks. Consider my experience from a prior xmas sale:
- had multiple games in the cart with discounts applied, checked out with paypal
- for whatever reason, the paypal communication broke, and didn’t go through
- my cart then got stuck in a limbo where I couldn’t check out with any method to receive the discounts, everything was full price again
- opened a customer support ticket to get the problem resolved (meaning clearing whatever the block was so I could checkout the same games with the same discounts again)
- then went through 3 days of back and forth, explaining the situation over and over because
- each of your replies are handled by whoever the next agent is
- who evidently don’t read any history of the ticket, so they provide feedback or advice that already didn’t work
- and it can take a full 24 hours or more to get a reply that ignores all previous replies
- by the time the error was resolved by a competent person, the sale was over by only a few hours
- despite the fact that I only missed the sale window because their reps were incompetent, they refused to make any exceptions to apply the sale prices I had been trying to checkout for 3 days
So, fuck them. I only claim free games from them now.
BigVault@kbin.social 10 months ago
The names of their support agents is truly odd. I’ve seen people post complaints about their support that is little more than this:
Hilariously bad.
mateomaui@reddthat.com 10 months ago
That sounds about right. I’ve gotten a few replies back then that I would assume were AI generated if I received them this year.