Comment

Comment on Wayfair CEO Niraj Shah tells employees to 'work longer hours' in year-end email

EmergMemeHologram@startrek.website ⁨11⁩ ⁨months⁩ ago

I’m going to be honest. I’ve met quite a few ex Wayfair employes. Working longer isn’t going to solve their problems.

Wayfare throws so much fucking inventory into the trash, just ask anyone who’s ordered from them. Seriously, everyone who has ordered from Wayfare has a “they fucked up and then sent me 3 couches for free” story.
The decision making at Wayfare is stupid. I’ve met quite a few ex wayfare or current workers looking to leave, some stuff sounds cool but it’s never really helping the business get better.

Wayfare’s reputation at this point is “shittier than IKEA, and you’ll get the wrong thing”

source

Sort:hotnew top

Veedem@lemmy.world ⁨11⁩ ⁨months⁩ ago
Last two times I’ve ordered from them, I’ve wound up with extra stuff. I ordered a set of 8 patio cushions and received 12. Ordered a patio set and coffee table and received a whole extra coffee table.

Quality, as you said, isn’t. IKEA can be a pain to get to (for me), but you know their stuff is designed well.

source
- minibyte@sh.itjust.works ⁨11⁩ ⁨months⁩ ago
  When my order is correct but there’s extra – I assume the person packing it knew exactly what they were doing, just didn’t get a raise or bonus this year.
  
  source
  - meco03211@lemmy.world ⁨11⁩ ⁨months⁩ ago
    I often wonder how much loss companies suffer due to disgruntled employees doing stuff like that.
    
    source
    ArchAengelus@lemmy.dbzer0.com ⁨11⁩ ⁨months⁩ ago
    It’s a lot. General “disappearance” of goods from any source is referred to as “shrinkage” or just shrink. It’s fairly easy to look up once you know the name.
    
    Off the top of my head, shrinkage typically ranges from 3-10% of inventory. Feel free to find sources and correct me.
    
    source
  - TheBat@lemmy.world ⁨11⁩ ⁨months⁩ ago
    “I’m not getting paid enough to count.”
    
    source
bostonbananarama@lemmy.world ⁨11⁩ ⁨months⁩ ago
My favorite Wayfair story is when I ordered an entertainment cabinet. The majority was brown, but the doors were white. One box comes in, packed tightly, it’s obvious that nothing is missing from the box, but I have no white pieces. Missing the doors plus all the hardware to put it together.

Contact customer service explain the problem, that I think there’s supposed to be a second box. OK, we’ll send another. Same thing, one box, packed tightly, same pieces missing. Call again, explain again, they send out the same thing a third time. Finally I just cancelled my order and threw all three “Box A’s” into the dumpster.

source
- dubyakay@lemmy.ca ⁨11⁩ ⁨months⁩ ago
  Could have painted it with IKEA furniture paint!
  
  source
BrianTheeBiscuiteer@lemmy.world ⁨11⁩ ⁨months⁩ ago
It’s the Amazon of furniture, although I rarely have as many issues with the cheap Chinese crap from Amazon. Several times I’ve gotten furniture with missing pieces and then the item was out of stock or discontinued so I had like 90% of a bedframe but it was just enough that it wasn’t safe to use so I had to spend an hour breaking it down to take to a dumpster and then spend another hour finding a replacement.

source