Aussie are already headed down the toilet. They changed his they billed me without asking and then denied it for 6 months. TIO complaint ensued where my desired outcome was an apology and that they would notify others before changing billing parameters.

TIO eventually left it with Aussie to sort and they refused to help.

It was an unusual situation, their change to least cost routing incurred transaction fees on my (very) small business account, which lead to issues with my subscription accounting package on a basic plan that had limited line items it could reconcile (about 10 per month I think).

It’s a specifically shitty situation, but my setup at the time was reasonable given my circumstances.

Had Aussie told me they were switching I could have changed to direct debit, but remember, it took 6 months to figure out it was them while they denied it the whole time.

I do tech support on an occasional basis when I’m well, and even dismissing my past history with Aussie I still find them going down hill with regards to inflated pricing and slowing support.

Their support is still above average, but at the prices they’re adding it bloody should be.