I’m not sure if anything needs to be “fixed”. They just need more staff. They’ve laid off tens of thousands of staff over the last decade and as far as I know it hasn’t even been a cost cutting measure.

The department has spent a fortune paying the remaining staff penalty/overtime rates to fill in staff shortage gaps and a lack of staff has massively increased the workload of the staff because problems are easier to avoid that fix after the fact.

For example when my kid was born, someone in the office stuffed up his registration. It took over a year to fix that simple mistake and created a huge amount of work for the department. In the old days, when the department had enough staff, they would’ve fixed it in five minutes.