Comment on Centrelink should consider waiving 100,000 debts that may be unlawful, ombudsman report finds
Nonameuser678@aussie.zone 6 months ago
This whole agency and department needs to be completely overhauled. I’m fairly certain services australia are still breaking many laws in their day to day operations.They need to be put into crisis mode, have business as usual mode suspended, auto-approve payments, hire a fucktone more staff (permanently) and fix shit. I would have thought Shorten would have the political will to do something about this but he’s been so disappointing.
abhibeckert@lemmy.world 6 months ago
I’m not sure if anything needs to be “fixed”. They just need more staff. They’ve laid off tens of thousands of staff over the last decade and as far as I know it hasn’t even been a cost cutting measure.
The department has spent a fortune paying the remaining staff penalty/overtime rates to fill in staff shortage gaps and a lack of staff has massively increased the workload of the staff because problems are easier to avoid that fix after the fact.
For example when my kid was born, someone in the office stuffed up his registration. It took over a year to fix that simple mistake and created a huge amount of work for the department. In the old days, when the department had enough staff, they would’ve fixed it in five minutes.
DolphinLundgrin@aussie.zone 6 months ago
Why even bother fixing it. Shut it down, move to UBI, plus a new - less cunty - outfit for disability payments etc.