Comment on Walmart, Costco and other companies rethink self-checkout, some stores removing them

• mars296@kbin.social ⁨11⁩ ⁨months⁩ ago

  Same at my Costco. They have 6 or maybe even 9 "self checkouts" and each is manned by an employee who scans everything without removing anything from the cart. Its basically a compact checkout. Recently was in another area and the Costco had true self checkouts with weight sensors messing up and requiring employee overide and all. It was a pain in the ass.

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• Bluetreefrog@lemmy.world ⁨11⁩ ⁨months⁩ ago

  I read somewhere that this can mean they think you might steal stuff.

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  • PopShark@lemmy.world ⁨11⁩ ⁨months⁩ ago

    I think they do it for customers with bulky items that you can’t comfortably scan yourself since Costco self checkouts don’t have wireless barcode scanners like Sams so the employee manning the self checkouts uses their own that basically temporarily connects to whatever terminal the customer they’re scanning for. Very helpful so I don’t have to fuddle with big packs of paper towels or soda to try to scan their barcode on the built-in barcode reader. Kind of an oversight imo Costco… you literally specialize in bulk items lol the poor worker doing self checkout scanning assistance is always running back and forth between customers

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  • zeppo@lemmy.world ⁨11⁩ ⁨months⁩ ago

    They have the weighing thing, and then also the people who count your items at the door… so it would be hard to do. I think the thought was it’s just more efficient to help if the employees are already standing there.

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• Cheesus@lemmy.world ⁨11⁩ ⁨months⁩ ago

  I think it depends. Sometimes they are scanning everything, sometimes they just scan the large items.

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