Comment on Remote Tech Support services?

• moonpiedumplings@programming.dev ⁨1⁩ ⁨day⁩ ago

  Unfortunately, there isn’t really a good solution for remote controlling android or ios devices. Meshcentral can view, but not act.

  I was investigating this (for android tablets), and the solution I came too was to enable android debug tools (adb) over wireless (but in this case, remotely), vpn the phone into a remote server to connect them. Then, you should be able to run adb commands remotely (which lets you uninstall apps). And then over adb, you should be able to stream the screen and control it via genscrcpy.

  Actually, the first solution I was going to use was device farmer: github.com/orgs/DeviceFarmer/repositories , but the above is basically how device farmer works.

  I eventually gave up on remote controllung android devices because it wasn’t needed and it would have been a complex deployment.

  A simpler solution for your usecase is probably to spend a night cleaning up her phone, and then enable kiddie mode on it. That would disable app installs unless she calls you to approve it. In addition to that, (idk about ios), but you can actually install apps on android devices remotely via the google play website.

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  • Meatwagon@lemmy.dbzer0.com ⁨1⁩ ⁨day⁩ ago

    Thanks! I have to clean her phone every few months, so I might try the child mode thing.

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