It does seem like RustDesk is the best for my case. Thanks for taking the time to reply, and thank you for the extra info about Meshcentral. Hopefully it helps someone in the future!
Comment on Remote Tech Support services?
moonpiedumplings@programming.dev 1 day ago
For your usecase, I would recommend Rustdesk.
But I would also like to mention Meshcentral. Meshcentral is a hosted application that lets you remotely manage multiple devices. It’s different from meshcentral in that it maintains a constant connection, and you can do things like view files
It’s more designed for managing a small enterprise environment, than individual support. Although I wouldn’t recommend it for OP, I’m leaving this up for anyone in the future who might be searching for “remote tech support” and maybe they will find Meshcentral more appropriate.
marighost@piefed.social 1 day ago
Meatwagon@lemmy.dbzer0.com 1 day ago
I need something like this, but for my mother’s malware filled phone…
moonpiedumplings@programming.dev 1 day ago
Unfortunately, there isn’t really a good solution for remote controlling android or ios devices. Meshcentral can view, but not act.
I was investigating this (for android tablets), and the solution I came too was to enable android debug tools (adb) over wireless (but in this case, remotely), vpn the phone into a remote server to connect them. Then, you should be able to run adb commands remotely (which lets you uninstall apps). And then over adb, you should be able to stream the screen and control it via genscrcpy.
Actually, the first solution I was going to use was device farmer: github.com/orgs/DeviceFarmer/repositories , but the above is basically how device farmer works.
I eventually gave up on remote controllung android devices because it wasn’t needed and it would have been a complex deployment.
A simpler solution for your usecase is probably to spend a night cleaning up her phone, and then enable kiddie mode on it. That would disable app installs unless she calls you to approve it. In addition to that, (idk about ios), but you can actually install apps on android devices remotely via the google play website.
Meatwagon@lemmy.dbzer0.com 1 day ago
Thanks! I have to clean her phone every few months, so I might try the child mode thing.