These people are another barrier on the road to Linux adoption. I personally had an issue with Void Linux, a systemd free distro whose manual is seriously lacking and lots of what is in Arch Wiki may not apply there. I went to their support server, detailed my problem and said that I had done what their manual said. The first response, I get is read the manual when it is just a page long(for the specific issue I was facing).

Ultimately, it was boiling down to a wrong flag attached to the command that was listed on the official website that was not solving my problem.