I’m not even talking about ditching Office 365, I’m talking about ditching Chrome, for Firefox, where O365 works just as well. I don’t even mind O365 in corporate environments. It simplifies things. I do mind it for my personal stuff though.

There’s very little friction for a non tech-savvy person to ditch Chrome for Firefox as long as you help them transfer their passwords and bookmarks. The biggest complaint will be “it looks different”, which sure can be a no go. There should be even less friction for a tech-savvy person.